Automation  can offer many benefits  for small & medium-sized businesses  , such  as  doing routine tasks more efficiently   , which  saves time  and resources  . Automation can also help  minimize human error,  improve  task  accuracy  , and   increase  productivity . By  freeing employees  from time-consuming manual processes   and  focusing on more important tasks can. Overall, automation can help a small or medium-sized business  operate more effectively  and  efficiently  , which  can lead to a competitive advantage .

In contrast  to purely commercial software,  open source software is   usually  free of charge  and  offers  a  high degree of flexibility and adaptability  to the needs of a company. Companies using open source software are  supported by dedicated developers  and  users . In short,  open source software offers  companies clear  cost savings , more flexibility & adaptability.  

An appealing & functional website  helps to   leave a positive first impression on the  visitor . This  increases trust  in the company  ,  improves credibility  and  keeps visitors longer  to  learn  more about the  products  and  services . A  good website should be user-friendly  ,  easy to navigate , convey  a  clear message  and  look professional . She should too  be optimized for desktop PCs, tablets & mobile devices . Overall, good web design can help a  business thrive online  and create a  positive perception among visitors.

I have been involved in these projects in recent years.

1st Level IT-Helpdesk und Admin-Support

Telephone receipt of incidents and creation of tickets in the event of disruptions; Incident dispatching to downstream support units; Pre-qualification of incidents in consultation with the customer; Documentation of processes in the ticket system; coordination of replacement of defective hardware; System monitoring with scripts

1st & 2nd Level, Onsite IT-Support

On-site IT service in the event of incident disruptions; Processing of SRMS tickets in coordination with the IT service provider ***** and ****; user advice and troubleshooting by telephone; On-site installation of PC systems with Windows images via SCCM; Configuration of the hardware to customer requirements; Quality control of image installations and bug fixes; Handling inventory requests and updating in AssetTrack; replacement of defective hardware; Documentation of all on-site activities for billing to the customer

Helpdesk 1st & 2nd level support, IT coaching

IT support via phone and Citrix remote support; IT support when migrating customers from Windows XP to Windows 8.1 clients; Remote customer support in the Citrix / Windows 2008R2 Server environment with Windows 7 VM; Coordination of incidents to the downstream 2nd/3rd level support, VIP user support, 1st level support of Lotus Notes 8, Office 2013 and company-specific software; Ticket processing in HP ServiceManager 7 & 9, complaint management, user advice in Sharepoint operation, printer support and coordination in the event of failures , Citrix support for login problems, training new colleagues in the IT infrastructure; BYOD support from Apple Macbooks, IMacs, IPhones, IPads, Android & Windows Phone

Service Desk 1st & 2nd Level Support

IT service by phone, email, remote support in the rollout / migration project from Windows XP to a Citrix / Windows 2008R2 server environment; Coordination of incidents to the downstream 2nd level support, 1st level support Lotus Notes 8, Outlook and Office 2013 infrastructure; documentation of the incidents; Backup setup and restore of user data; Ticket processing in HP ServiceManager 7 & 9, complaint management, user advice in Sharepoint operation, Windows 8 assistance with user questions, printer support and coordination in the event of failures, Citrix support for login problems, BYOD support for Apple Macbooks, IMacs, IPhones, IPads, Android & Windows Phone Linux

Administrator

Remote IT service for ***** AG; Administration, maintenance and further development of the Linux system landscape from over 1500 Linux servers; virtualization with XEN; Coordination of the project teams in 2nd level server support in China, Mexico & Germany; responsibility for alarm server monitoring; Creation of documentation; Backup setup and restore of company data via Netapp; Ticket processing in SAP R3 and SAP Business By Design

IT administrator

Administration 20 Citrix servers, 1 DNS, 1 DHCP, 2 print servers, Active Directory; Supervision of 10 CAD, 300 PCs, 200 notebooks, 300 Citrix workstations; Remote support for users in Portugal, Italy, Leipzig; backup and restore of corporate data; selection, ordering hardware, software; Budget responsibility 500  € , project responsibility: mobile computing rollout; leasing exchange of clients and printers; Lotus Notes database archiving

PC and network administrator

In-house IT service at ***** Stuttgart in the diesel systems division IT supervisor for a total of 150 employees including management support ; Administration of users and groups in Active Directory; User support 1st and 2nd level; coordination of 3rd level support; Administration of notebooks and desktop PCs; Responsible for assigning SAP authorizations; Accompaniment of IT security audits according to ISO9001

EDUCATION

Training as a technical assistant for IT ,  grade 1.9

Focus: databases, data protection, operating systems, programming, system architecture, technical informatics, process technology, business informatics, data processing

project work

Installation, configuration and administration of a Windows 2000 server, grade 1

Set up Windows 2000 Server services; provide ftp, http server in the school network ; managing access rights, group policies, users, computer accounts in Active Directory; Network drive administration

Practice

Vocational training internship, grade 1.5

Installation of Internet radio link systems; administration of Linux servers; On-site customer support; telephone IT service and support; website design and development; server monitoring

EDUCATION & TRAINING

Linux Workshop: LDAP

interaction client/server; LDAP for user data; user authentication; Password management for LDAP -based users; installation, configuration, operation; objects, classes, attributes, access log; Structure of the Directory Information Tree (DIT); structure of the schemes

SAP Netweaver 7 Administration

Starting and stopping an SAP system, using the system monitors; Performing automated work with the database ; scheduling backups; software maintenance; define and integrate printers; basics of user management; Basics of SAP data archiving

Virtualization with XEN on Linux

XEN  overview ; Install XEN on Debian; Configure XEN Daemon; network setups, bridge, route, NAT; LVM Logical Volume File-based; install and set up guests ; Management of resources (RAM/CPU)

Suse Linux Enterprise Server 10 Administration

Administering SuSe Linux Enterprise Server 10; manage users and groups; Administration of the Linux file system, network connection (architecture, configuration, routing); providing network services; Providing printing services; Configuration of remote access

Planing, Implementing & Maintaining a MS Windows Server 2003 Active Directory Infrastructure

implement an AD Forrest domain structure; implement user, computer, group accounts; implement group policies; distribution and management of software using group policies; Planning of domain controllers in Active Directory; Administration of Operations Masters

Deploying and managing Microsoft Windows XP Service Pack 2 on a corporate network

Deploying SP2 using Group Policy and Microsoft SMS 2.0 and 2003; Reduced maintenance effort and easy updating of the clients in the system environment; reduce the number of application errors by using the memory protection features

Implementing and Administering a Microsoft Windows 2000 Network Infrastructure

Configuration DHCP, DNS, WINS Server Services; Configuration of a Windows 2000 server as a router; Configuration of Internet access for a network; Troubleshooting a Windows 2000 network; configuration of a web server; Configuration remote access

SELF STUDY

Linux 101, HP, www.hplearningcenter.com

Linux and open source; Installing Fedora Linux; A desktop tour; Introduction to system administration; Updating and adding software; Setting up Internet services

Wireless Security In Depth, HP, www.hplearningcenter.com

New trends and headaches in wireless security; Wireless security up until now; Encryption details; WPA; Client authentication

Advanced Network Administration Best Practices For IT, HP, www.hplearningcenter.com

Establishing your network configuration; Ensuring security for the network; Working with operational management; Controlling email; Monitoring and maintaining the network; Recovering from disaster with backup and restore

Firewall Technologies, HP, www.hplearningcenter.com

What a firewall can do for you; TCP/IP primer; Inside a firewall; Firewall technologies; Security policies; Common firewall configurations; Planning for attacks

SOFT SKILLS SEMINARS

sales seminar

Sale! The treasure chest of success strategies. Establishing contact with the customer, recognizing the customer's buying motives, self-motivation, professional goal setting, the 4 phases of the sales pitch

goal setting seminar

Setting clear goals and coaching others in doing so; Achieve goals with the logical level model; Get to know and apply strategies and recipes for success of successful companies, managers and salespeople

self and time management

time thieves; no organization without goals; What are the priorities ?; flow of information, oral and written; create your own schedule; consistent procedure; own control

Mind Mapping

 work out topics quickly and clearly at work, school or university and in the private sphere; Mind mapping is suitable for brainstorming, problem solving , project and task planning, preparing presentations and as a memory aid

communication seminar

basics of communication; How does the communication process work; What messages am I sending between the lines when I say something?; Can I actually listen properly ?; How important are non-verbal signals in communication?

Conversational skills _ _ _

listening and responding to others; questions and answers;  expressing and accepting criticism ; Conduct conversations in a structured and goal-oriented manner

KNOWLEDGE, SKILLS

foreign languages

English, business fluent

application software

MS Excel, MS Word, MS Outlook, MS Powerpoint, MS Visio, MS Access, MS Office 2010, MS Office 2007, MS Office 2003, MS Office XP, MS Office 2000, Open Office, Mozilla Thunderbird, SAP R3, SAP Business By Design, Lotus Notes Suite

Backuptechnologie

HP Data Protector, SSC Backup (Netapp)

operating systems

Raspberry Pi, Server: Suse Linux Enterprise Server 10, Windows Server NT4.0-2000-2003, Citrix Server, Windows Terminalserver, Linux Terminalserver, Citrix Terminalserver, Desktop: Windows 7/8, Vista, XP, 2000 Professional, Windows NT 4.0, Windows 98/ME, Windows 3.11, macOS, Ubuntu Linux 10, Suse Linux 10, Citrix Terminal Client, PalmOS, Windows CE, PocketPC, Symbian OS, BeOS, MS-DOS, Apple IOS, Android

Hardwaretechnik

HP Blade Servers, Fujitsu Blade Servers, IBM Blade Servers, HP/FSC/IBM Blade Management Console, Netbooks, HP CAD Workstations, Citrix Thinstations, PC Workstations, Notebook Workstations; HP network printers, PDA 's , rack systems, SCSI, RAID, CAN bus system,  3D printing

IT Organisation

Data protection, data security according to ISO9001, data and document management, data archiving, system integration, network administration, network management, network security, network organization, network planning

IT Support

1st level support, 2nd level support, 3rd level coordination, telephone support, email support, on-site service, on-call service, user advice, data and hard drive management, data transfer, data preparation, hardware installations, software installations, remote support via PC-Anywhere, Teamviewer , Citrix , VNC

network

LAN, WAN, WLAN, MAN, NFS, TCP/IP, DNS, DHCP, SNMP, ISCSI, FTP, SSH, Telnet, ISDN, NAS, RAS, VPN, Router, Switches, Active Directory, LDAP, Netapp, Patch Management, Firewall iptables

virtualization

XEN, Citrix, VMWare Fusion, MS Virtual PC, Sun Virtual Box

ENGAGEMENT

Suggestion for improvement in the company suggestion system

Creation of an IT concept for the  " process-optimized IT work environment "  for the departments to be supported

Employed as an assistant in the field of data processing

Takeover of administrative tasks in the computer network of the schools Dr. W. Blindow; Support for teachers with exercises in class ;  Supervision of the computer rooms during non - teaching use ; Individual assistance to support underperforming students

Installation Windows 2000 Server

Structure and installation in a one- week installation work of a Windows 2000 file server for the Dr. W. Blindow Schools in Halle; In cooperation with the lecturers Mr. Einsiedel and Dr. W. Rü prich .